Tier 1 Monitoring Support Analyst

Job Description
Insight Global is seeking Tier 1 Monitoring Support Analysts for a Digital and Entertainment Fortune 500 client. These candidates are responsible for real-time surveillance of critical systems to ensure operational stability and rapid response to incidents. This role requires strong attention to detail, the ability to follow scripted troubleshooting procedures, and effective coordination with support teams through ticketing and alerting tools. The analysts will monitor multiple enterprise platforms and communication channels to help maintain system health and performance. This role is fully remote with working hours in Central Standard Time, during the hours of (6AM-6PM) or (6PM-6AM) Friday - Monday.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will rec...