Ticketing Operations Specialist - Cebu

THE JOB

Primary duties include providing effective operational support across all channels such as the Call Centre and Box Office by providing high-quality service meeting Ticketmaster’s standards.

A key responsibility will be to manage large quantities of customer queries through inbound/outbound calls and via email (Zendesk) in a timely and efficient manner.

A major priority is also to identify customer needs and provide the best solution possible through highly competitive customer service. In addition, the role will also provide a range of coordination and support functions including but not limited to resource management & administration support.

WHAT YOU WILL BE DOING