Location
singapore
Job Type
Full-time
Posted
July 18, 2026
Job Description
REPORTING STRUCTURE
Reports to: Assistant Manager, Stakeholding & Legislation Ops
KEY RESPONSIBILITIES (Main Tasks)- Ensure the accuracy and compliance of Notarial Certificate procedures prior to document authentication
- Conduct thorough, multi-step verifications on Singapore Government-issued documents before processing them for Apostille
- Provide exceptional, responsive customer service to address inquiries, resolve issues, and enhance the overall customer experience
- Assist customers and members of the public with online payment processes
- Respond promptly to customer inquiries received through walk-ins and emails
- Address customer challenges or concerns related to Notarial Certificates and document legalisation
- Support counter operations by assisting with general and technical issues, escalating matters as needed before opening
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