Telesales Consultant | Meridian Wine Merchants | Cape Town

Meridian Wine Merchants is seeking a dynamic Outbound Telesales Consultant, based in Cape Town. This exciting opportunity offers the chance to represent premium wine and liquor brands while working in a hybrid environment as part of a passionate, growing team.

Responsibility includes:

• New product introduction and upliftment procedure to be carried out as per SOP.
• Effective planning of the call cycle as per contact and coverage SOP.
• Calling customers in accordance with the agreed call cycle.
• Assisting new customers in opening new accounts as per SOP on new accounts.
• Recording and promptly acting upon customers’ complaints, queries and requests and feedback accordingly as per Communication SOP and contact grid.
• Actively building relationships with customers by identifying new growth opportunities in the wine category and adding personal touches (e.g. send complimentary b...