Telephone Support Agent

Calling all customer service professionals! We’re looking to recruit hardworking, articulate individuals to join our telephone support teams where you will play a key role in providing our award-winning service to our customers. For hard working individuals, there are excellent career development opportunities available.

We have big growth plans with multiple opportunities available. Inductions will take place for these roles on a 3-weekly basis.

What does the job involve?

• Answer questions and resolve queries at the initial point of contact from AJ Bell & Investcentre customers across our award-winning product range.
• Take inbound calls, respond to incoming emails and use a secure messaging system, with all aspects of the work carried out in line with service level agreements and our compliance policies.
• Deal with, and answer, a variety of queries in a timely and professional manner.
• Work in a fast-paced client services...