Telephone Operator

Shangri-La Rasa Sentosa, Singapore

As a Telephone Operator, you will deliver warm, informative phone service, handle guest requests promptly, and provide comprehensive support to enhance guest experiences.

As the Telephone Operator , we rely on you to:

• Deliver clear, courteous, and informative telephone assistance to guests to ensure positive communication experiences
• Respond promptly and professionally to all guest requests received via telephone to resolve inquiries efficiently
• Manage guest enquiries by providing accurate information and coordinating withrelevant departments for seamless service
• Operate and manage the PABX telephone system to route calls correctly and maintain communication flow
• Collaborate with team members to maintain a high standard of guest service andcontribute to a welcoming environment

• Experie...