Telephone Operator (PBX)

Description

Our growing orthopedic sub‑specialty medical practice is seeking a professional, compassionate, and highly organized Telephone Operator to serve as the first point of contact for our patients. The Telephone Operator plays a critical role in delivering exceptional customer service by efficiently managing a high volume of incoming calls, directing patients to the appropriate departments, scheduling appointments, and ensuring accurate communication throughout the practice. The ideal candidate is an excellent communicator who thrives in a fast‑paced medical environment, possesses outstanding customer service skills, and demonstrates professionalism and empathy with every interaction.

Essential Duties & Responsibilities

• Answer a high volume of incoming telephone calls promptly, professionally, and courteously.
• Route calls to the appropriate departments, providers, or staff members.
• Provide patients with information rega...