Telemarketing Team Leader

SummitNext Technologies Sdn. Bhd. is a BPO and technology solutions provider, delivering high-quality customer engagement and business support services to global clients.

Key Responsibilities

• Lead and manage a team of telemarketing executives to achieve sales and customer engagement targets
• Conduct coaching, performance monitoring, and provide guidance to team members
• Handle escalated customer issues and ensure high-quality service delivery
• Develop and implement strategies to improve team performance and productivity
• Monitor key metrics and provide regular reports to management
• Ensure team compliance with company scripts, policies, and quality standards

Requirements

• English is required
• Previous experience in telemarketing with leadership experience preferred
• Strong leadership, communication, and interpersonal skills
• Ability to motivate and manage...