Location
pasig
Job Type
Full-time
Posted
June 09, 2026
Job Description
Job Description
Responsibilities include:
- Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues.
- Work with CLECs and ILECs to manage tickets and troubleshoot transport and layer 2 issues.
- Engage and troubleshoot with vendors on hardware and software related issues.
- Manage customer trouble tickets through our ticketing system.
- Troubleshoot with the customers and vendors via phone, email, and chat to resolve service issues.
- Provide detailed and timely ticket updates.
- Experience with network monitoring tools and systems is a plus.
- Experience with SD-WAN technologies (Velo) is a plus.
- Work in a 24×7×365 shift operation environment to provide an exceptional customer experience.
- Router (Cisco, Adtran, Juniper) experience.
- General knowledge of Firewalls, Fortinet and Meraki.
Qualifications
- Position requi...