Tele sales & Digital Support Manager

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services. Job Summary To lead and manage tele sales and digital support operations by driving customer acquisition, sales conversion, service excellence, and digital channel adoption. The role is responsible for optimizing customer engagement through contact center platforms, digital support channels, and proactive sales initiatives to achieve business growth, portfolio expansion, and enhanced customer experience. Job Description Key Accountabilities Accountability: Tele sales Strategy & Revenue Growth (30%) Develop and execute tele sales strategies aligned with business growth objectives. Drive acquisition of new customers and growth of retail banking products through outbound and inbound sales campaigns. Monitor sales conversion rates and implement initiatives to improve productivity and performance. Id...