Technology Support Technician - Brio Northgate

About the Role

Provide comprehensive technology support across cloud services, collaboration platforms, and end‑user environments while ensuring the smooth operation of hardware, software, and supporting infrastructure across the business, to ensure the highest possible standards of service and reliability. To act as a liaison for business projects and assist in the training and digital transformation of our software and processes.

Key Responsibilities

• End‑User Support and Service Requests: Provide responsive and friendly assistance to all stakeholders, managing and resolving requests through the ticketing system promptly, and ensuring a positive user experience.
• Proactive Support & Automation: Deliver exceptional IT support while leveraging automation tools to streamline processes and improve efficiency.
• Project Delivery: Contribute to IT projects that drive digital transformation, including migrations, upgrades, and new tech...