Technology Support Specialist

Te Whiwhinga mahi | The opportunity

There is lots of variety in this role to keep you on your toes. It not only covers level 1 -2 support, but also administration, improving processes/materials and developing a more automated service for the future. Relationship management is another important part of this role as the team further implement the Agile methodology. You will be responsible for liaising across Technology and providing support up to senior management and Board level.

Some Key Accountabilities Include

• Provision of high quality, proactive and timely technical support via phone, Microsoft Teams and face to face
• Provide troubleshooting for end user hardware issues
• Manage request and incident tickets within operational / service levels
• Contribute to the Support Team’s documentation and continuous service improvement efforts
• Work closely with other technical teams to deliver a smooth support exp...