Technology Support Coordinator at Mercer

Drive investment technology safety and efficiency as a Technology Support Coordinator at Mercer. Collaborate with teams to resolve issues across trading platforms, risk analytics, and IT systems.
Mercer seeks a Technology Support Coordinator to enhance its investment management technology infrastructure. In this role, you will design and execute targeted IT support models while collaborating with investment teams and shared services. Your responsibilities will include managing support tickets, facilitating system upgrades, and developing comprehensive documentation and policies.
Key Responsibilities:
• Lead design of IT support for investment applications
• Collaborate with teams to understand technical needs
• Develop and maintain support documentation and policies
• Manage support tickets and prioritize critical issues
• Provide updates to management on IT performance
Requirements:
• Strong background in IT systems and investment software
• Proven experi...