Technology Solutions Engineering

FactSet · singapore, sgp, singapore, sgp, Singapore

Location

singapore, sgp

Job Type

Full-time

Posted

May 31, 2026

Job Description

Responsibilities
 :Assist with pre-sales technology discussions
Support FactSet clients as part of a 3rd tier escalated tech support team
Translate client needs to effective engineering action items
Educate clients and FactSet personnel on FactSet’s best-practices
Correlate issues, then design enhancements to permanently remediate
Act as the product developer for implementations, diagnostics, and utilities
Assist with the creation of systems and processes to proactively identify and assist clients experiencing issues
Develop and maintain detailed technical documentation
Occasional travel to client sites
Job Requirements
English communications skills – in-person, phone, and email
Mandarin, Cantonese, or Japanese communication skills – in-person, phone, and email
Interaction with clients on a technical and non-technical basis
Proactive, and operates independently or with...
        

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