Location
Remote
Job Type
Full-time
Posted
July 10, 2026
Job Description
Required Knowledge and Skills
- Understanding of BMC Remedy ITSM modules
- Remedy Development
- Forms (data structures)
- Active Links (UI logic)
- Filters / Filter Guides (business rules)
- Escalations (scheduler-based logic)
- Customization
- Incident / Change workflows
- Email templates / notifications
- Workflow & Automation Design
- Ability to design end-to-end service workflows
- Automation use cases
- Ticket routing
- SLA tracking
- Approval flows
- Understanding of process orchestration
- Integration Capabilities
- Experience with
- Web Services / REST APIs
- Integrating Remedy with external systems (e.g., OSS/BSS, ServiceNow, monitoring tools)
- Event-based integrations (alerts → tickets)