Techno-Functional Business Analyst (iWORK Project)

About the Company
We are a leading global professional services and technology consultancy firm. We work at the intersection of business and technology, helping organizations worldwide improve their performance, optimize operations, and drive sustainable digital transformation across various industries. About the Job
Take on a mission-critical role as a
Techno-Functional Business Analyst
for our high-impact
iWORK project
. In this position, you will serve as the vital bridge between business operations and technical development teams. You will be hands-on in driving production defect resolutions, performing root cause analysis, and delivering system enhancements to ensure application stability and operational excellence. Production Support & RCA:
Support the Operations team in investigating and resolving production defects. Partner with engineering teams to conduct Root Cause Analysis (RCA) and implement permanent corrective actions.
Requirements & Functional De...