Technician Specialist (IT Support and Automation Specialist)

Technician Specialist (IT Support and Automation Specialist) - Full Time

Toronto, ON

The Canadian Press is looking for an experienced IT professional to join its Information Technology team in Toronto.

Reporting to the IT Operations Manager, this role will provide technical support to CP’s bureaus, head office staff and selected client-facing workflows. The position will support computer hardware, operating systems, Microsoft 365, endpoint management, account access, security controls, business applications, and new technology workflows.

This position is expected to work rotational shifts, including early and late hours.

Responsibilities:

• Provide timely support for user and client requests, resolving issues directly or escalating them when needed.
• Act as a point of contact for device, application, account and access-related support.
• Troubleshoot hard...