Job Description
Description and Requirements
Key Objectives of Position
Improve Digital Employee Experience (DEX) by simplifying user journeys and enhancing self-service adoption through effective communication
Day-To-Day Tasks
Design clear, consistent, and user-centric content that enables seamless digital interactions across Service Desk channelsEnsure high-quality knowledge content for users, chatbots, and AI-driven interactions, reducing dependency on human supportSupport automation and Generative AI initiatives by creating optimized content, prompts, and conversational flowsCreate, review, and maintain user-facing content for knowledge bases, portals, and self-service platformsWrite and optimize conversational flows for chatbots and AI-based support systemsTranslate technical procedures into simple, intuitive, and user-friendly instructionsSupport the def...