Technical Training Lead: Elevate Customer Service

A global technology company is seeking a passionate Lead – Technical Training to shape the learning experience for Customer Service Consultants. Responsibilities include leading training initiatives and developing impactful learning programs while ensuring employees acquire the necessary technical expertise and customer experience skills. Candidates should have a bachelor's degree and at least 2 years of relevant experience, particularly in BPO or customer service environments, along with excellent communication and facilitation skills.
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