Job Description
Role: Technical Support Lead (Enterprise Systems)
Location: Birmingham (Hybrid - 2 Days a Week On-site)
Salary: £36,500 - £46,000
Contract: 12 Month Fixed-Term
Join our Enterprise Systems Support function as a Technical Support Lead, playing a critical role in improving the quality, consistency, and effectiveness of support and training for enterprise systems across Finance and HR.
Role Overview
As Technical Support Lead, you will shape and deliver a digital‑first training and support strategy for enterprise SaaS systems. You will act as a senior point of expertise within the team, analyzing service performance data, identifying root causes of user issues, and improving user experience through better in‑system guidance, documentation, and self‑service resources. You will work closely with HR, Finance, IT, the Managed Service Provider and more while owning a rolling 12‑month training and engagement plan aligned to wider system rele...