Technical Support Specialists

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Responsibilities & Duties

• Provide Technical System Support - Provide daily technical support for PayRecon systems including OMS (Order Management System), WMS (Warehouse Management System), POS (Point of Sale) and other new PayRecon products.
• Troubleshoot System Issues - Diagnose, troubleshoot, and resolve system errors, user issues, and operational problems reported by internal teams or clients.
• User Account & Access Management - Create and manage user accounts, permissions, and system access for employees and clients.
• System Monitoring & Maintenance - Monitor system performance and ensure all PayRecon platforms operate smoothly and efficiently.
• Issue Logging & Follow-Up - Record reported issues, track progress, and follow up with the development team until the issue is resolved.
• System Testing & Quality Assurance - Assist in testing system updates, bug fixes...