Location
taguig
Job Type
Full-time
Posted
June 03, 2026
Job Description
On-site - Taguig 1-3 Yrs Exp Bachelor Full-time
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Job Description
Job Title: Technical Support Specialist (Mobile - AU)
Shift: AU Business Hours (Early morning starts)
Role Overview
As a Mobile Support Specialist for our Australian campaign, you will be the frontline resolution expert for mobile-related technical inquiries. You aren't just reading a script; you are a problem-solver who ensures our Australian customers stay connected. You will handle everything from device configurations to network troubleshooting with a focus on First Call Resolution (FCR).
Key Responsibilities
- Technical Troubleshooting: Assist customers with mobile hardware and software issues (iOS/Android), SIM activations, and network connectivity problems.
- Customer Advocacy: Provide exceptional Aussie-style service—friendly, direct, and empathetic—while managing h...
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