Technical Support Specialist (Remote)

This is a remote position. What We Do At Outsource Access, we help small and growing companies optimize their technology and mitigate serious cyber risks. We don't just troubleshoot technical issueswe make sure business owners feel secure, confident, and supported so they can focus on what they do best. How Youll Make a Difference Mastering the Support Desk: You will tackle and resolve daily technical support tickets, turning frustrating tech roadblocks into seamless, rapid solutions for our clients. Documenting the Journey: By keeping meticulous notes and time entries in Professional Services Automation (PSA) tools like Autotask, you ensure the entire team stays informed and workflow utilization hits its daily targets. Driving IT Projects Forward: You wont just be reacting to tickets; you will actively handle diverse project management and IT support duties that build stronger client infrastructures over time. Being the Calm in the Storm: Through active listening and clear communicati...