Job Description
Schedule
This position operates on a 4-on, 4-off rotating roster with hybrid shifts between 6am–6pm and 8am–8pm.
About the Role
We’re looking for a Technical Support Specialist who is passionate about fixing problems, supporting customers and making a real impact.
In this role, you’ll help onboard, troubleshoot and guide customers to deliver content to their recipients. You will work with the team as a whole to provide clear communication and resolution to the business and customers.
This role focuses on troubleshooting, platform guidance, and ensuring reliable messaging outcomes for customers.
You will work closely with cross‑functional GTM pods, as well as Engineering and Product, to resolve issues, support customer needs, and continuously improve the customer experience.
If you thrive on solving problems, enjoy engaging with people on the front line and want to play a key role in customer success – we’d love to hear f...