Location
mexico city metropolitan area
Job Type
Full-time
Posted
June 17, 2026
Job Description
- Provide floor support; improve KB/scripts; validate escalations; coach L1 analysts; support Procedures Manual updates.
- Consultant shall provide a globally consistent Level 2 (L2) chat service via a real-time chat channel to promptly restore service, fulfil common requests, and deflect avoidable escalations for client's IT Service Desk.
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