Technical Support Specialist

A Brief Overview

Reporting to the Director, Student Information System Operations, the Technical Support Specialist provides the day-to-day technical and operational support that keeps student records systems and registrar services running smoothly.

This position completes system-related new staff setups, access requests, hardware requests and/or training setups.

This position troubleshoots problems with software, hardware, installation and upgrades, and configures, installs, tests, updates, maintains, backs‑up, supports, and administers multi-user systems and server applications.

This position supports users through technical knowledge to ensure proper use of software and hardware.

The schedule for this position requires the incumbent to work evenings and weekends.

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