Technical Support Specialist II – FME Flow

Technical Support Specialist II – FME Flow

As a Technical Support Specialist II – FME Flow at Safe Software, you will serve as a technical resource supporting complex customer environments and enterprise-scale deployments. This role requires deep product knowledge, strong analytical skills, and the ability to provide architectural guidance.

You will collaborate with Customer Experience and Development teams to investigate advanced technical challenges and identify root causes in diverse and highly configurable environments. You will advise customers on FME Flow architecture, ecosystem integrations, and deployment strategies that support long-term scalability.

In addition to case work, you will strengthen the broader FME knowledge ecosystem. Based on customer trends and user experience insights, you will create product improvement requests, recommend documentation updates, and contribute detailed knowledge base articles and tutorial...