Provide technical software support to our customers on a variety of integrations with Highspot, including Email, CRM, SSO, and CMS systems
Become an expert at managing the support ticket queue and be responsible for driving customer requests to a timely resolution
Responsible for triage and owning a wide variety of customer requests from start to finish while ensuring key stakeholders are consistently updated with relevant information
Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.
Optimize and leverage our internal and external Support documentation
Act as a liaison between customers and engineering when necessary, to resolve difficult technical issues faced by our customers
Required Qualifications
3-5+ years of technical customer support experience (ideally supporting the end-u...
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