Technical Support Specialist (f/m/d) 100%- SaaS Contact Center Solution

Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions.

We're looking for a technically skilled and customer-focused individual to join our growing team in Zürich (Headquarter) as soon as possible.

As a Luware Technical Support Specialist, you will be an expert in our CCaaS (Contact Centre as a Service) solutions and work with large multinational enterprises, helping them to identify and resolve problems to get the most from our software.

What you’ll be doing

• Helping customers with technical questions about the solution and how it integrates into their environment
• Responding to customer support queries
• Deliver high-quality support services to our customers
• Independent and efficient ownership of support queues
• Take full ownership and control of a...