Technical Support Specialist – Entry Level

The Work You'll Do

As a Technical Support Specialist based in Santiago, you will serve as the critical bridge between our SaaS platform and our customers, providing swift resolution to escalated technical issues raised by Customer Support and other customer‑facing teams. Your work is essential to delivering an excellent customer experience—resolving issues quickly, escalating when needed, and contributing to a culture of continuous improvement.

More Specifically, You Will

• Respond to and resolve technical support tickets, calls, and emails in a timely and professional manner


• Troubleshoot software issues by replicating problems, identifying root causes, and implementing solutions


• Document all customer interactions, issues, and resolutions in the support ticketing system


• Escalate complex technical problems to the appropriate Sovos support teams when necessary


• Cre...