Job Description
The Customer Care Technical Support Specialist provides front‑line, non‑clinical support primarily to end users. This role enables end users to maximise the benefit of GN Hearing solutions by delivering high-quality technical support, clear product education, and empathetic customer care. Focusing on accessories, consumables, apps and general product information.
The Team you will be part of:
You will be part of the UK Customer Care team, which also encompasses Order entry and Technical Support.
Working closely alongside the whole team to offer the best support to end-users in a friendly and supportive team
Your contribution is appreciated, and you will:
Handle end-user interactions via phone and e-mail, supporting with enquiries and queries, bridging the gap between Customer Care and Technical Support for our end-users.