Technical Support Specialist 100%- SaaS Contact Center Solution

Technical Support Specialist (f/m/d) – 100% – SaaS Contact Center Solution

Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions streamline customer interactions. We grow fast and are hiring in Zürich.

Responsibilities

• Help customers with technical questions about the solution and its integration into their environment.
• Respond to customer support queries and deliver high‑quality support services.
• Own support queues independently and efficiently, continuously improving support to maintain customer satisfaction.
• Take full ownership and control of support cases without supervision.
• Recommend solutions to improve efficiency and productivity.

Qualifications

• Tech‑savvy personality excited by new technology.
• Minimum 1 year experience in enterprise support, prefer...