Technical Support Representative

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Professional Development

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Working Location

Matina Town Square

Qualifications

• Open to SHS/HS and College Graduates
• With or without experience
• Willing to work on site (Matina Town Square)

What you will be doing?

• Handle inbound customer inquiries and complaints via phone, email, and chat
• Provide accurate and timely responses to customer questions and concerns
• Identify and resolve customer issues, and raise complex cases as needed
• Maintain detailed records of customer interactions and document resolutions
• Contribute to the continuous improvement of customer service processes and procedures
• Adhere to company policies, procedures, and quality standards