Job Description
🚀 We’re Hiring: Technical Support Specialist (L1/L2 Support)
📍 Location: Gurgaon sector 34
🕐 Experience: 2–4 Years in international technical support
🌐 Shift: Rotational shift
We are looking for a customer-focused Technical Support Specialist to join our global support team. If you have experience in client support, troubleshooting, and ticket management, this role is for you!
🔧 Key Responsibilities:
- Provide L1/L2 technical support for customer issues via ticketing systems
- Troubleshoot and resolve application/platform-related issues
- Manage and handle customer escalations effectively
- Collaborate with global teams to ensure timely resolution
- Perform root cause analysis and improve support processes
- Create and maintain knowledge base articles
- Generate reports an...