Location
pasig
Job Type
Full-time
Posted
May 23, 2026
Job Description
Position Summary
As a Customer Experience (CX) Specialist, you will be the primary point of contact for our customers, helping them make the most of our fitness smartwatch product. You will respond to inquiries, troubleshoot issues, provide guidance, and ensure our customers feel valued and supported throughout their journey. You will also have the opportunity to contribute to product and service improvements by sharing insights gathered from customer interactions.
Key Responsibilities
- Customer Support: Respond to customer inquiries through various channels (phone, email, chat, social media) with a friendly and helpful attitude.
- Product Assistance: Guide customers on product setup, usage, and troubleshooting, providing step-by-step instructions for common tasks.
- Issue Resolution: Diagnose and resolve customer issues related to the fitness smartwatch, escalating complex cases to technical teams when nece...