Location
kuala lumpur
Job Type
Full-time
Posted
June 08, 2026
Job Description
- 5+ years of managing a Customer Support team (10+ agents) within a technology environment.
- 5+ years of experience in Technical or Application Support.
- Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations.
- Experience monitoring and improving support performance, including SLA and customer satisfaction metrics.
- Passion for team development, mentoring, and building a positive support culture.
- Strong communication and collaboration skills across technical and business teams.
- Fluent in English (written and spoken) and willing to work outside standard hours when require
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