Job Description
**Technical Support Engineer*****We are seeking a highly motivated ETS Operations Senior Engineer you will provide level two operational support to all TR employees and staff to address tickets and resolve complex issues.Additionally, this role will engage with the broader ETS team in all LCM activities.
**About the Role**As a** Technical Support Engineer**, you will:- Provide technical support activities for the Microsoft 365 (M365) operations team, including process planning, tactical execution, response to tickets, and technical writing for knowledge base articles.
- Partner with team members and insourced/outsourced technical staff to ensure end user needs are well understood, agreed upon, and met.
- Stay current on M365 features and capabilities including new features, functionality and participate in roadmap creation.
- Research, develop, and understand M365 solutions and how they impact employee experience.
- Participate in compliance and security improvem...