Technical Support Engineer

Confidential · Tiruchirappalli, Tamil Nadu, India

Location

Tiruchirappalli

Job Type

Full time

Posted

May 29, 2026

Job Description

Job Summary
We are looking for a proactive and technically skilled Technical Support Engineer to handle field and remote support activities, coordinate with internal teams and vendors, and ensure smooth IT infrastructure and hardware/network operations across retail and logistics environments. The role involves significant field travel and hands-on troubleshooting.
Key Responsibilities
1. Helpdesk & Ticket Management
Coordinate with Retail Helpdesk for ticket updates, tracking, and closure
Ensure timely resolution of incidents within SLA
Follow up on pending or escalated tickets
2. Vendor & Escalation Management
Coordinate with vendors for issue resolution and service requests
Escalate critical technical issues as per defined escalation matrix
Ensure vendor compliance with s...
        

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