Technical Support Engineer

What will you do? Provide general technical support for customers, particularly regarding technical information on products, prices, discounts, and application information during the pre-sales & after sales process Evaluate product and create bill of materials based on job requirements. He/She is also responsible in pricing review of quotation opportunities from Inside Project Managers & Sales team Answers technical emails or chat inquiries from customers. Uses technical related documents for references to all ASCO owner’s manual, technical bulletins, drawings, & other internal tools, etc. Provides support to Inside Project Managers on warranty request & service visits Set Order Review Meetings (ORM) with FSE & Engineering (VATS) & Lead BOM Review Meeting, Kick Off Meeting Communicate with Sales after Engineering releases outline & coordinate approved submittal with ISS Release orders from Engineering to Manufacturing Creation of Submittal Responsible for Order management, Order Entry ...