Technical Support Engineer- Student Position

SuperCom · Tel Aviv-Yafo, Tel Aviv District, Israel

Location

Tel Aviv-Yafo

Job Type

Hourly

Posted

April 12, 2026

Job Description

 
  Description 
 Part-time position (suitable for students) for the support team of the company, providing Tier 1-3 support services to customers and business partners of the company in Israel and worldwide.
 The team is responsible for supporting company clients.
  The role includes: 
 Managing incoming calls to the support team mailbox.
 Managing incoming calls to the development team (BUGS).
 Ongoing monitoring, updating, and documenting of the calls.
 Resolving complex issues involving multiple factors and systems.
 Meeting the support team’s goals while satisfying customers, business partners, and sales personnel.
 Escalating complex issues to the support center.
 Providing service to customers in different countries and time zones.
 Close collaboration with the development team, reporting bugs, and consulting to resolve issues.
 Full cooperation with sale...
        

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