Location
ottawa
Job Type
Full-time
Posted
July 09, 2026
Job Description
Fortinet is looking for a Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
As a Technical Support Engineer, you will:
- Provide direct technical web and telephone support to Fortinet customers including basic troubleshooting on the range of Fortinet Enhanced Technologies products FortiMail, FortiVoice, FortiRecorder and FortiSandbox
- Collect, analyze and recommend changes to configuration information
- Collect and analyze customer network information
- Collect and initially analyze packe...