Technical Support Engineer / Mexico

**About BeatStars**Since **** BeatStars has been the pioneering and go-to online music marketplace to connect millions of recording artists and music producers worldwide.BeatStars is also the leading artist discovery tool for all the major and independent labels.Most recently, BeatStars partnered with Sony Publishing to launch its publishing arm on the platform.Now, with over 3 million monthly active users, we've paid over $350M to our creator community.We continue to support independent musicians with the tools, community, opportunities, and education they need to earn a living doing what they love.
**What You'll Be Doing**As a **Technical Support Engineer,** you'll be helping to ensure that our users' technical queries are resolved in a timely and satisfactory manner.In this role, you will be responsible for working with different systems, software, and hardware following standard procedures to triage escalated customer issues and work to resolve those issues with the appropri...