Technical Support Engineer - Level 1

Technical Support Engineer – Level 1

In this role, you will be responsible for working with our customers to understand, document and resolve their service requests. You will have a strong sense of ownership, attention to detail and communication as you manage the request to resolution. Collaboration skills are important as you will work closely with our internal teams and partners, if required, to identify problems, follow procedures, and resolve them promptly.

Responsibilities

• Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.
• Understand and explain technical and procedural concepts to both technical and non-technical audiences.
• Troubleshoot complex problems, analyzing issues across a customer environment to provide effective solutions.
• Provide timely updates, both written and verbal to our customers, internal teams, and partners.
• Punctual and reliabl...