Location
dubai
Job Type
Full-time
Posted
May 26, 2026
Job Description
Responsibilities
- Troubleshoot and diagnose technical problems with business applications.
- Provide clear and concise instructions to customers to resolve technical issues.
- Ensure the response time and successful resolution of customer issues within the imposed timeframe as per Service Level Agreement (SLA).
- Escalate complex issues to senior technicians when necessary.
- Maintain a positive and professional demeanor when interacting with customers.
- Stay up-to-date on the latest technology trends and advancements.
- Document technical issues and solutions for future reference.
- Contribute to the development and improvement of team’s knowledge base.
- Ability to provide training, knowledge transfer and support to other team members
- Minimum of 2+ years of hands-on experience in a technical support role.
- Good analytical, problem-solving and troublesho...
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