Technical Support Engineer-II

Dover India Innovation Center · bengaluru, karnataka, India

Location

bengaluru

Job Type

Full-time

Posted

June 12, 2026

Job Description

.  
Designation: Tech Support Engineer-L1 
Education:  B.E/B.Tech/BCA/MCA/BSC/MSC/B.com 
Experience:  2-5 Yrs 
Location:  Bangalore 
Role & Responsibilities:  
This role is a customer-facing position that supports the companys mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through Voice - Tech Support process. 
Your Key Responsibilities:  
Actively participates in support of incoming calls  
Continuously demonstrates a truly empathetic concern for customer issues 
Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. 
Quickly identifies escalations and creates expectation alignment with customers 
Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to re...
        

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