Location
richmond
Job Type
Full-time
Posted
June 05, 2026
Job Description
Join Progressive Automations as a Technical Support Engineer focused on product validation and customer service. Specialize in troubleshooting and provide essential support to customers and the R&D team.
In this role, you will provide exceptional phone-based support, handling escalations and performing RMA inspections. Collaborating with the R&D team, you will assist in product testing, assembly, and validation efforts, ensuring product quality. You will also contribute to documentation and training for internal teams.
Key Responsibilities: • Provide customers with reliable technical support • Investigate product issues and ensure corrective actions are taken • Support assembly and testing for R&D team projects • Conduct thorough mechanical and electrical testing • Create comprehensive, validated product documentation
Requirements: • Degree in Mechanical, Electrical, or Mechatronics Engineering • Excellent communication and customer service skills • Experienc...
In this role, you will provide exceptional phone-based support, handling escalations and performing RMA inspections. Collaborating with the R&D team, you will assist in product testing, assembly, and validation efforts, ensuring product quality. You will also contribute to documentation and training for internal teams.
Key Responsibilities: • Provide customers with reliable technical support • Investigate product issues and ensure corrective actions are taken • Support assembly and testing for R&D team projects • Conduct thorough mechanical and electrical testing • Create comprehensive, validated product documentation
Requirements: • Degree in Mechanical, Electrical, or Mechatronics Engineering • Excellent communication and customer service skills • Experienc...
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