Job Description
We are seeking a highly skilled Technical Support Engineer to provide expert-level technical support and customer engagement.
The ideal candidate will have strong experience in telecommunications, cloud technologies, and networking, along with excellent communication and stakeholder management skills.
This role requires working closely with customers, resolving complex technical issues, and ensuring high-quality service delivery.Key ResponsibilitiesAct as a primary technical point of contact for customers, ensuring timely issue resolutionProvide advanced troubleshooting support for telecom and IP network-related issuesAnalyze, diagnose, and resolve complex technical problems across network and cloud environmentsCollaborate with cross-functional teams to manage escalations and deliver solutionsSupport 24/7 on-call operations as requiredCommunicate technical concepts clearly to both technical and non-technical stakeholdersMonitor system performance and proactively identify pot...