Technical Support Engineer

Key Responsibilities:

• Provide technical support to customers via phone email and live chat.
• Diagnose and troubleshoot software hardware and network issues.
• Document issues resolutions and maintain knowledge base articles.
• Escalate complex problems to appropriate teams while maintaining ownership until resolution.
• Assist with software installations configurations and updates.
• Collaborate with engineering and product teams to report bugs and feature requests.
• Conduct training sessions for clients to enhance product understanding.
• Monitor system performance and provide proactive maintenance suggestions.

Qualifications:

• Bachelors Degree in Computer Science Information Technology or related field (or equivalent experience).
• 2 years of experience in technical support or IT support roles.
• Strong understanding of operating systems ...