Technical Support - Emergency

Department: VECO Distribution Services Department

Work Arrangement: Hybrid

Location: (Banilad, Cebu, Philippines)

Job Level: Staff

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As a Technical Support - Emergency, you will be responsible for meeting or exceeding section targets and metrics by providing technical assistance to department operations which may consist of, but not limited to, receiving complaints and cases, generation and dispatching of work orders needed to address them, data extractions and handling, dashboard updating and materials monitoring and requisition. You will work closely with the Distribution Services team to deliver results, create positive community impact, and develop your skills in a supportive, purpose-driven environment.

In This Role, Your Responsibilities Will Be:

• Handling complaints and cases and generates field / work orders needed to address it
• Dispatching field / work orde...