Job Description
Hypernative is the leader in real-time threat prevention for Web3. We empower protocols, bridges, and DeFi platforms to detect and prevent exploits before they happen. Our platform is trusted by top crypto-native organizations to protect billions in on‑chain value.
Backed by world‑class investors and experiencing rapid growth, we’re building a customer‑centric organisation that helps our customers stay safe, agile, and ahead of threats.
Now we’re hiring a Technical Customer Support in APAC timezones to join us on this mission.
We’re looking for a Technical Customer Support Specialist to be the front line for our customers, helping them get the most out of Hypernative’s real‑time threat detection platform. You’ll handle inbound technical inquiries, troubleshoot issues, and ensure our users (from Web3 protocols to enterprises) receive responsive, expert‑level support.
You’ll collaborate closely with our Customer Success, Product, and Engineering teams t...